This holiday season, post and delivery services are extremly busy.
Russia has a population of 144 million and internet usage rate is at 85%, taking up a large part of e- and m-commerce markets in Europe. In the next five years, the average yearly growth rate should be around 12%. In the last years, the Russian growth rate has slowed down. However, rebound in oil prices, a more stable inflation and the adjustments to a weak Rouble in 2015, have helped maintain an ongoing development. The m-commerce market is especially expected to reach its very promising potential, with a compounded annual growth rate of 21% until 2020. The average Russian resident has 1.5 mobile contracts, therefore, optimizing online shops for mobile devices is extremely important when selling to the Russian market.
In 2016, a new government owned retail bank, Post Bank, was created. Through their large country-wide network of post offices, it is expected to become a significant player for cards payments. This socially-oriented task should also help make banking service more widely available. The newly created bank should reach around 20 million customers by 2023.
Debit cards are the most popular payment method in Russia, at 36% of the transaction volume. They also dominate the payment market in terms of number of cards in circulation. However, the number of debit cards is slowly decreasing, at the benefit of prepaid cards. Earlier, the preferred payment method was pay on deliver. Credit cards are generally not as popular at only 11% of the transaction volume. E-wallets are slowing emerging in the market, with Qiwi and Yandex being the most popular.
Other payment service provider in Russia include Assist, Chronopay, DengiOnline, PayOnline, PayU, Robokassa and Platron, RBK Money und Yandex Money.
Most Russian foreign online purchases are made on Chinese websites. Other strong import partners are Germany, the USA, Belarus and Italy. The largest export destinations for Russian goods are the Netherlands, China, Germany, Italy and Russia.
Buying electronics for foreign online shops is particularly attractive for individuals customers, as the Russian Tax Code does not impose VAT if the company selling is not registered in Russia. However, the Parliament is considering a draft law that would require foreign businesses to impose VAT on digital services or content provided to individuals. Furthermore, they would be required to register with the Russian tax authorities.
Brand, quality of the product and life span are very important to Russian consumers. While the price is a secondary factor, customers will still be attracted to a bargain. Russian are generally impulsive buyers. Due to the bank system’s lack or reliability, saving is not a common practice. On average, less Russian consider shopping enjoyable (16% compared to a 26% global average), therefore, they are also more likely to shop for family members (53% compared to the international average of 45%). This is reinforced by the central place the family holds in the Russian life and values. Only a third of Russia shops solely for themselves.
Debit card 36%
Pay on delivery 15%
Credit card 11%
34 Bil. USD
Population: 144 Mil.
Internet Usage: 85%
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